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Help Center for Legacy Cbeyond Customers

Welcome to BirchConnect

Posted by Birch Help Center

Oct 6, 2014 9:37:00 AM

We have launched the new, redesigned customer self-service portal at BirchConnect.com (formerly CbeyondOnline.net / myCbeyond.com). 

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Secure Desktop Version Upgrade

Posted by Birch Help Center

Jul 3, 2014 9:43:00 AM

Instructions for performing Birch’s Secure Desktop version upgrade:

Each computer needs to be shut down completely (no sleep mode). When it is brought back up you will be prompted to install a new software update for your Birch Secure Desktop product. Below are the prompts you will receive and need to follow for a successful upgrade.

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Topics: Secure Desktop

Netgear Zing Mobile Hotspot User Guide

Posted by Birch Help Center

May 23, 2014 4:50:00 PM

acrobat Click here to download the Netgear Zing Mobile Hotspot User Guide.

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Topics: Mobile Support, User Guide, Netgear

Kyocera Kona User Guide

Posted by Birch Help Center

May 23, 2014 4:25:00 PM

Click here to download the Kyocera Kona User Guide.

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Topics: Mobile Support, User Guide, Kyocera

Samsung Galaxy Tab 3 User Guide

Posted by Birch Help Center

May 23, 2014 3:45:00 PM

Click here to download the Samsung Galaxy Tab 3 User Guide.

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Topics: Mobile Support, User Guide, Samsung

Samsung Galaxy S5 User Guide

Posted by Birch Help Center

May 23, 2014 3:41:00 PM

acrobat Click here to download the Samsung Galaxy S5 User Guide.

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Topics: Mobile Support, User Guide, Samsung

LG G2 User Guide

Posted by Birch Help Center

May 23, 2014 3:34:00 PM

acrobat Click here to download the LG G2 User Guide.

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Topics: Mobile Support, User Guide, LG

Samsung Galaxy Note 3 User Guide

Posted by Candace Bazemore

May 23, 2014 3:30:00 PM

acrobat Click here to download the Samsung Galaxy Note 3 User Guide.

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Topics: Mobile Support, User Guide, Samsung

Netgear 341U USB Modem User Guide

Posted by Birch Help Center

May 23, 2014 3:30:00 PM

Click here to download the Netgear 341U USB Modem User Guide.

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Topics: Mobile Support, User Guide, Netgear

TotalCloud Phone System: Employee Training

Posted by Birch Help Center

May 16, 2014 11:37:00 AM

VIDEO: TotalCloud Phone System Employee Training

How to manage the TotalCloud Phone System via BirchConnect from an employee's viewpoint. Includes a BirchConnect portal demonstration for navigation and setup of key features which the individual user can manage for themselves. Where to find additional resources to assist you in the usage of these features. Includes a Q&A period

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Topics: TotalCloud Phone System Support, Video Feature Training

Special Announcement

We have launched the new, redesigned customer self-service portal at BirchConnect.com (formerly CbeyondOnline.net / myCbeyond.com). 

Take a minute to check out the new and exciting features at help.cbeyond.com/birchconnect.

Watch BirchConnect Video Tour

birch-connect-video

Popular Topics

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Welcome to BirchConnect

We have launched the new, redesigned customer self-service portal at BirchConnect.com (formerly CbeyondOnline.net / myCbeyond.com).  Take a minute to check out the new and exciting features by...Read more

Secure Desktop Version Upgrade

Instructions for performing Birch’s Secure Desktop version upgrade: Each computer needs to be shut down completely (no sleep mode). When it is brought back up you will be prompted to install a new...Read more

Netgear Zing Mobile Hotspot User Guide

Click here to download the Netgear Zing Mobile Hotspot User...Read more

Kyocera Kona User Guide

Click here to download the Kyocera Kona User...Read more

Samsung Galaxy Tab 3 User Guide

Click here to download the Samsung Galaxy Tab 3 User...Read more