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Help Center for Legacy Cbeyond Customers

How to Access or Change My Voice Mail Password

Posted by Birch Help Center

To access or change your voicemail password at any time, log into BirchConnect.

  1. Under the Services tab, select Voicemail.
  2. Select the Reset Passcode in the mailbox number for which you want to access or change the password.
  3. Enter your new password and click the check button. (Passwords must be numeric with a minimum length of 4 and a maximum length of 10)

*** You can also download the attachment to see the instuctions with sample screenshots.

Changes will affect the next login attempt to this voice mailbox via the telephone and the next login attempt to access this voicemail account via this web application. Birch custom fields can be viewed and modified by a Birch Operator by clicking on the custom fields button below the main window panel. The Mailbox can be suspended/activated or removed by using either the suspend, reactivate or delete buttons. The delete option is not available for mobile mailboxes, integrated mailboxes, and group mailboxes that have existing secondary extensions.

NOTE: If you are setting up your voice mail for the first time, the default password is 1000. You will be prompted to change your password during the initial setup of your Standard or Group voice mail system.

acrobat Click here to download the How to Access Or Change My Voice Mail Password PDF.

Topics: Account Information, Setup and Installation, General Information, Help By Need, Voicemail, Solution Support, Troubleshooting

    

Special Announcement

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Take a minute to check out the new and exciting features at help.cbeyond.com/birchconnect.

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