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Help Center for Legacy Cbeyond Customers

My Billing

Posted by Birch Help Center

This is an overview of the Billing section, and the different options available.

My Billing Main Page

Log into BirchConnect.com. Then, click on "My Billing".

The items on the My Billing main page include:

  • Profile: Includes your billing address, which will be used for all postal communications, including your monthly invoice (if applicable).  Also included is the main email address on your account, which will be used for all billing and marketing communications.  For any changes, simply click the ‘Edit’ button and make the appropriate change.
  • Billing Preferences: The Paperless Billing option indicates if you receive a paper bill (No), or have your invoice sent to you via email (Yes).  For any changes, simply click the ‘Edit’ button and make the appropriate change. 
  • Security SettingsThe Access Code is requested when calling into Birch Customer Care.  Click on the ‘Edit’ button to update this code, or create/update security questions and answers for identity verification.   
  • BillingYour current balance will be provided, along with the date this payment is due.  Click on the ‘View Details’ button to review your invoice details, the ‘Make a Payment’ button to process a payment, or the ‘Payment History’ button to see your payment records.
  • ServicesBased on the services you have with Birch, you can click on the various Services links to see such things as Long Distance usage and/or Toll Free usage, among other service related details.
  • Contact UsProvides the Birch contact information and hours of operation.
  • Frequently Asked Questions: Click on the various links under this section for details on how to review your bill, to find out what the Birch mailing address is, and to learn how to make other service related changes to your account.
  • WEB-3057BirchConnect-BillingInvoiceBilling-main

My Billing - Current Bill

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Current Bill"
Billing-current
This screen will show your current invoice broken into categories of monthly charges, package usage, and taxes and fees.
To see details of your usage this month, click on the type of usage you want to see detail on. To print your invoice, click on the link to print.
Billing-summary

My Billing - Pay My Bill

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Pay my Bill"
Billing-pay
This page shows multiple options to pay your bill - one time payment, setting up an autopayment, or additional options.

My Billing - Analyze Bill

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Pay my Bill"
Billing_-_analyze
This page gives the option to download and analyze your bill in Excel

My Billing - Billing History

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Billing History"
bill-history
This page displays archived Birch bills and transactions. You cna view full details of bills for each month by clicking the bill links.
My Billing - PDF
Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "PDF"
Bill-pdf
This page diplays the bill in pdf format.

Topics: Billing, myCbeyond

    

Special Announcement

We have launched the new, redesigned customer self-service portal at BirchConnect.com (formerly CbeyondOnline.net / myCbeyond.com). 

Take a minute to check out the new and exciting features at help.cbeyond.com/birchconnect.

Watch BirchConnect Video Tour

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