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Help Center for Legacy Cbeyond Customers

My Billing

Posted by Birch Help Center

An overview of the Billing section, and the different options available.

My Billing Main Page

Log into BirchConnect.com. Then, click on "My Billing".

The items on the My Billing main page include:

  • Invoice widget 
    • Displays Invoice due date, Billing Period, Amount Due, and an option to Pay your Bill
  • Current Bill Summary
  • Invoice Resources
    • Set up Autopay
      • Clicking "show options" opens a page which displays payment options
    • Billing Contacts
      • Clicking "view all" will display all Billing contacts on the account
      • To edit billing contacts, or add new billing contacts, navigate to the "Manage Users" section
    • Explanation of Charges
      • Clicking "view all" opens a detailed breakdown of the different sections of the bill
    • Analyze Bill
      • Clicking the button opens a new page where you can select a bill to download to Excel and analyze in greater detail
Billing-main

My Billing - Current Bill

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Current Bill"
Billing-current
This screen will show your current invoice broken into categories of monthly charges, package usage, and taxes and fees.
To see details of your usage this month, click on the type of usage you want to see detail on. To print your invoice, click on the link to print.
Billing-summary

My Billing - Pay My Bill

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Pay my Bill"
Billing-pay
This page shows multiple options to pay your bill - one time payment, setting up an autopayment, or additional options.

My Billing - Analyze Bill

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Pay my Bill"
Billing_-_analyze
This page gives the option to download and analyze your bill in Excel

My Billing - Billing History

Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "Billing History"
bill-history
This page displays archived Birch bills and transactions. You cna view full details of bills for each month by clicking the bill links.
My Billing - PDF
Log into BirchConnect.com. Then, point your mouse over "My Billing" and click on "PDF"
Bill-pdf
This page diplays the bill in pdf format.

Topics: Billing, myCbeyond

    

Special Announcement

We have launched the new, redesigned customer self-service portal at BirchConnect.com (formerly CbeyondOnline.net / myCbeyond.com). 

Take a minute to check out the new and exciting features at help.cbeyond.com/birchconnect.

Watch BirchConnect Video Tour

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